Jarre Refund Policy

 

Last Updated: 19/06/2024

At Jarre, we strive to ensure your satisfaction with every purchase. If for any reason you are not completely satisfied with your order, please review our refund policy for information on returns, refunds, and exchanges.

Return Policy

  • Eligibility: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
  • Time Frame: You have 14 days from the date of delivery to initiate a return.
  • Non-Returnable Items: Certain items are non-returnable, including perishable goods, custom products, and items marked as final sale.

Return Process

  1. Initiate a Return: Contact our customer support team at Contact@jarre.store to initiate a return. Please include your order number and reason for the return.
  2. Return Authorization: Once your return request is approved, you will receive a return authorization and instructions on how to send your item back.

Refund Policy

  • Inspection: Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • Approval: If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
  • Partial Refunds: In certain situations, only partial refunds are granted (if applicable):
    • Items with obvious signs of use
    • Any item not in its original condition, is damaged, or missing parts for reasons not due to our error
    • Any item that is returned more than 14 days after delivery

Late or Missing Refunds

  • Processing Time: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
  • Next Steps: If you’ve done all of this and you still have not received your refund yet, please contact us at Contact@jarre.store

Exchanges

  • Defective or Damaged Items: We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at Contact@jarre.store with details and a photo of the defective or damaged item.

Return Shipping Address

  • Address: Please send your return to the address provided in the return authorization email.

International Returns

For international returns, please be aware that you are responsible for any return shipping charges, customs fees, and any other charges that may apply.

Contact Us

If you have any questions or need further assistance with your return or refund, please contact us:

  • Email: Contact@jarre.store
  • Phone: [phone number]
  • Address: [physical address of the company]

Thank you for shopping with Jarre. We value your business and are here to help ensure your satisfaction with every purchase.